WELCOME 2010 - BUY BUY 2009
CUSTOMER SUPPORT CHAT TRANSCRIPT
12/31/09
Albany, NY Kumar(Thu Dec 31 2009 14:17:50 GMT-0500 (Eastern Standard Time))>
Hi Jan, I see that you're having problems with auto renewal, as you've been charged
on your credit card but are not using the product and want a refund. Am I right?
Mr. Jan Galligan(Thu Dec 31 2009 23:17:52 GMT-0500 (Eastern Standard Time))>
Correct, thank you
Kumar(Thu Dec 31 2009 14:19:10 GMT-0500 (Eastern Standard Time))>
Thanks, your case number is 496755557, please write this down.
Kumar(Thu Dec 31 2009 14:19:11 GMT-0500 (Eastern Standard Time))>
May I know the email address which was registered with your Product?
Mr. Jan Galligan(Thu Dec 31 2009 23:19:13 GMT-0500 (Eastern Standard Time))>
I think it was: galligan@sprycom.net
Kumar(Thu Dec 31 2009 14:25:33 GMT-0500 (Eastern Standard Time))>
Please let me...
Kumar(Thu Dec 31 2009 14:25:42 GMT-0500 (Eastern Standard Time))>
...know if it's correct.
Mr. Jan Galligan(Thu Dec 31 2009 23:25:37 GMT-0500 (Eastern Standard Time))>
Currently: 75 Grand?
Kumar(Thu Dec 31 2009 14:26:12 GMT-0500 (Eastern Standard Time))>
Okay.
Kumar(Thu Dec 31 2009 14:26:58 GMT-0500 (Eastern Standard Time))>
It was registered under that billing Address and that email address.
I've refunded the order which was auto renewed on Dec 11, 2009 for $59.93
Kumar(Thu Dec 31 2009 14:31:04 GMT-0500 (Eastern Standard Time))>
The refund will be processed within 2 to 3 working days and it will show
up in your next billing cycle (within 10 working days depending on
your bank).
Mr. Jan Galligan(Thu Dec 31 2009 23:31:23 GMT-0500 (Eastern Standard Time))>
Okay Kumar. Thank you again for your help.
Santosh Kumar(Thu Dec 31 2009 14:31:57 GMT-0500 (Eastern Standard Time))>
Is there anything else that I can help you with Jan?
Mr. Jan Galligan(Thu Dec 31 2009 23:32:03 GMT-0500 (Eastern Standard Time))>
That's it. How's the weather there? And have you...
Mr. Jan Galligan(Thu Dec 31 2009 23:32:16 GMT-0500 (Eastern Standard Time))>
...had midnight yet?
Mr. Jan Galligan(Thu Dec 31 2009 23:33:01 GMT-0500 (Eastern Standard Time))>
If not, Happy New Year
Kumar(Thu Dec 31 2009 14:33:10 GMT-0500 (Eastern Standard Time))>
Yes, it's midnight and winter here in India.
Kumar(Thu Dec 31 2009 14:33:29 GMT-0500 (Eastern Standard Time))>
I'm fine... . How are you?
Kumar(Thu Dec 31 2009 14:33:56 GMT-0500 (Eastern Standard Time))>
I'd suggest you to make a note of your order number.
Mr. Jan Galligan(Thu Dec 31 2009 23:34:09 GMT-0500 (Eastern Standard Time))>
I have done that. Thank you, and good night.
Mr. Jan Galligan(Thu Dec 31 2009 23:34:17 GMT-0500 (Eastern Standard Time))>
Best wishes for 2010.
Kumar(Thu Dec 31 2009 14:35:03 GMT-0500 (Eastern Standard Time))>
Happy New Year to you as well as your Family!
============= From: Quality Assurance <0701@survey.com>
Reply To: 0701@survey.com
To: Mr. Jan Galligan
Subject: Help improve our Customer Service
Date: Fri, 1 Jan 2010 01:17:35 -0800
Dear Mr. Jan Galligan, Thank you for your recent contact. We hope that we were able to assist you, and that your experience
with our customer service was positive - something we constantly strive to
improve. As a valued customer, we appreciate your opinion. Please complete our
customer satisfaction survey to help us in our ongoing effort to
provide a better service. To complete our survey, please click on the following link, or copy the
link into your web browser:
http://survey.survey.com/0701/survey3.pl?ekj36979rvndhx Please note, our records indicate your issue was resolved as of 01-Jan-2010.
If this is incorrect, please contact us as soon as
possible. Our Thanks, Stephan Osterhaus
Vice President
Worldwide Support & Consumer Experience
The Corporation You were sent this email because you recently contacted us via chat.
You should have been informed that you would receive this email.